FAQs

Frequent Asked Questions and Answers regarding the TRC STARS Healthcare plan

Q: Can we use benefit time when we are scheduled to see the Healthcare Coach?

A: Consistent with TRC policy for time off for medical appointments, you may use your available benefit time to see the Healthcare Coach or you can schedule an appointment during non-work hours if you do not have any benefit time accrued. Supervisor approval required. Please refer to your supervisor if you have additional questions.


Q: My husband would like to sign up for Biometrics through TRC. Is that possible?

A: No. Biometric Screenings are only offered to TRC employees.


Q: Who can I contact with any questions about TRC STARS Healthcare Plan?

A: Donna Trusso, STARS Project Manager at 716-661-4795.


Q: Who will be the Healthcare Coach and what if I do not match well with that person?

A: The Healthcare Coach that is assigned to you will contact you to schedule an appointment at one of several conveniently-located TRC facilities. Any specific questions or concerns regarding your assigned Healthcare Coach can be directed to Donna Trusso, STARS Project Manager at 716-661-4795.


Q: Who has access to my medical information and do I have to share my medical information with the Healthcare Coach?

A: You are encouraged to share only the information that you feel is necessary to help you achieve your specific healthcare and wellness goals. All information shared and discussed is strictly confidential.


Q: How often do I need to meet with my Health Coach?

A: The number of meetings will be determined when you meet with your Coach and will be incorporated into your plan.


Q: Is it okay just to provide dates of physical/dental appointments if I am not comfortable sharing my personal health information?

A: You are only required to provide written verification of the dates for annual physical and dental appointments. You are encouraged to share as much personal information as you feed comfortable with to enhance your health and wellness.


Q: Why do I have to have a biometric screening if my doctor already orders blood work?

A: It is a requirement of the STARS plan to participate in an annual biometric screening free of charge to the employee. Aggregate data is used as a basis for comparison to determine whether the STARS Wellness plan is making a difference in the overall health of our workforce, which is necessary since the plan is compliance based. Biometric results also provide annual trending to the employee. Please discuss whether it is necessary for additional testing with your Doctor.